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Doing the right thing every time is important to us.

If you feel we haven’t met your expectations, we encourage you to contact us on 01543 421398 and we’ll do our best to put things right.

Or you can write to us at:

Funeral Plan Complaints

Central Co-op Funeral Plans

Central House,

Queen Street,



WS13 6QD


Email us:


By appointment you can also arrange to visit a certified Funeral Plan Arranger in a Central Co-op funeral home.


We want to solve any problems straight away, but complex issues may take a little longer. If we need to look into concerns, we’ll send you a letter within three business days letting you know who is looking into the complaint, how to reach them if you need to and when you’ll hear from us again.

We’ll investigate the things you’ve raised and work with you to find a solution. If we reach an agreement, then we share this in a response letter to you. If you feel our response hasn’t made things right or if we’ve not answered every point, please tell us, as it’s right that we know if you still feel let down.


Our final response to a complaint should be shared within eight weeks of us having received it, or on the rare occasions when it may take longer, we’ll update you on the reason for the delay and what we’re doing to move things forward.


If you’re still unhappy

If you or the Nominated Representative are unhappy with our response and how we’ve resolved the complaint please let us know as soon as you can. You can also contact the Financial Ombudsman who will independently review your complaint.

We regularly review the data we collect about complaints to improve the services we provide.